Remote EAP Clinical Counselor, 24/7 Mental Health Support

CVS Health; Nevada; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health is seeking an EAP Clinical Counselor for Aetna Mental Wellbeing, delivering on-demand sessions via phone, video, or chat to provide immediate mental health support nationwide. This role emphasizes clinical assessments, safety planning, and timely documentation while operating in a fast-paced, confidential environment.

The position requires a Master’s in behavioral health counseling and an active license (e.g., LPC, LMFT, LCSW, LMHC) with 24/7 call center coverage expectations.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand, single-session consultations, including clinical assessments and safety planning.
• Provide care via phone, video, and chat using advanced platforms.
• Document information accurately and in real time.
• Maintain confidentiality per EAP and enterprise policies.
• Support members in their preferred communication modality for personalized care.
• Review emails to stay updated on plan sponsor information.

Skills

Crisis intervention

Call center

Communication skills

Multitasking

Tech savvy

Education

Master’s Degree in behavioral health counseling

Licensed to practice (LPC/LMFT/LCSW/LMHC/LCMHC/LICSW/LISW/Clinical Psychologist)

Job description

CVS Health is seeking an EAP Clinical Counselor for Aetna Mental Wellbeing, delivering on-demand sessions via phone, video, or chat to provide immediate mental health support nationwide. This role emphasizes clinical assessments, safety planning, and timely documentation while operating in a fast-paced, confidential environment.

The position requires a Master’s in behavioral health counseling and an active license (e.g., LPC, LMFT, LCSW, LMHC) with 24/7 call center coverage expectations.