Remote E-commerce Fulfillment Operations Manager

Placements24; Roanoke (VA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Executive salary + bonus potential

Health, dental, vision insurance

PTO and holidays

Home office allowance

Professional development

Job summary

Placements24 is seeking a highly motivated Remote E-commerce Fulfillment Operations Manager for a fast-growing online fashion retailer. You will lead end-to-end fulfillment, from inventory and order processing to picking, packing, shipping, and returns, ensuring accuracy and speed across a distributed team.

The role demands strong leadership, hands-on process optimization, and data-driven decision making. You will optimize WMS/OMS workflows, manage third-party logistics relationships, and drive

Qualifications

• Bachelor's degree in logistics, supply chain, or related field.
• 5+ years in e-commerce fulfillment/warehouse ops; 2+ in leadership.
• Experience managing high-volume, fast-paced e-commerce fulfillment.
• Knowledge of WMS, OMS, and shipping software.
• Proven remote team leadership and strong communication.

Responsibilities

• Oversee all e‑commerce fulfillment ops incl. inventory, orders, picking, packing and shipping.
• Develop strategies to optimize warehouse efficiency, throughput and costs.
• Lead a distributed team of associates and supervisors with accountability.
• Implement inventory mgmt processes to ensure optimal stock and accuracy.
• Ensure timely, accurate shipments and SLAs; manage 3PLs and carriers.
• Analyze data to identify trends and drive corrective actions.
• Drive lean, data-driven continuous improvement initiatives.
• Oversee returns processing and inventory reconciliation.

Skills

Leadership

Remote team management

WMS

OMS

Shipping software

Data analysis

Project management

Change management

Automation

Lean principles

Education

Bachelor's degree in Logistics / Supply Chain / Business Admin

Tools

WMS

OMS

Shipping software

Job description

About the Role

Our client, a rapidly expanding online fashion retailer, is seeking a highly motivated and experienced Remote E-commerce Fulfillment Operations Manager to lead their fulfillment operations. This is a fully remote position, demanding exceptional leadership and a deep understanding of e-commerce warehousing and shipping. You will be responsible for overseeing the entire fulfillment process, from inventory management and order processing to picking, packing, shipping, and returns, ensuring a seamless and efficient customer experience. The ideal candidate will possess a proven track record in managing high-volume e-commerce operations, implementing best practices, and driving continuous improvement. You will leverage technology and data to optimize processes, manage a remote team, and maintain the highest standards of accuracy and speed, directly impacting customer satisfaction and the company's online growth trajectory.

Key Responsibilities

• Oversee all aspects of e-commerce fulfillment operations, including inventory accuracy, order processing, picking, packing, and shipping.
• Develop and implement strategies to optimize warehouse efficiency, throughput, and cost-effectiveness.
• Manage and lead a distributed team of fulfillment associates and supervisors, fostering a culture of accountability and high performance.
• Implement and maintain robust inventory management systems and processes to ensure optimal stock levels and minimize errors.
• Ensure timely and accurate shipment of all customer orders, meeting or exceeding service level agreements (SLAs).
• Manage relationships with third‑party logistics providers (3PLs), carriers, and technology vendors.
• Analyze operational data to identify trends, bottlenecks, and opportunities for improvement, and implement corrective actions.
• Ensure compliance with all relevant safety regulations and company policies within the fulfillment centers.
• Drive continuous improvement initiatives using lean principles and data-driven insights.
• Manage operational budgets and identify cost‑saving opportunities.
• Oversee the returns process, ensuring efficient processing and inventory reconciliation.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce fulfillment and warehouse operations management, with at least 2 years in a leadership role.
• Proven experience managing high-volume, fast-paced e-commerce fulfillment operations.
• In-depth knowledge of Warehouse Management Systems (WMS), order management systems (OMS), and shipping software.
• Strong understanding of inventory control, order fulfillment processes, and logistics best practices.
• Excellent leadership, team management, and communication skills, with experience managing remote teams.
• Demonstrated ability to analyze data, identify trends, and implement process improvements.
• Proficiency in project management and change management methodologies.
• Experience with automation and other warehouse technologies is a significant advantage.
• Ability to thrive in a remote work environment and effectively manage a distributed workforce.

Benefits

• Highly competitive executive salary and performance-based bonus potential.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Home office setup allowance and technology support.
• Significant opportunities for professional development and leadership training.
• Exposure to cutting-edge e-commerce logistics technology.
• Opportunity to shape the fulfillment strategy of a growing brand.
• Flexible working hours aligned with operational needs.
• Stock options or long-term incentive plan.
• Employee assistance program for overall well-being.