Remote E-commerce Operations Coordinator

Placements24; Riverton (UT); À distance; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully remote work environment

Growth opportunities in online retail

Professional development in e-commerce

Résumé du poste

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to manage backend processes for an online business. This fully remote role can be performed from anywhere in South Africa, coordinating order processing, inventory, customer support, and logistics to keep ecommerce operations running smoothly.

The ideal candidate will have proven experience in e-commerce operations, strong inventory management skills, and proficiency with ecommerce platforms.

Qualifications

• Proven experience in e-commerce operations, order fulfillment, or logistics coordination.
• Strong understanding of inventory management principles and systems.
• Proficiency in e-commerce platforms and related software.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong problem-solving abilities and a proactive approach to challenges.
• Effective communication skills, suitable for a remote working environment.

Responsabilités

• Oversee and manage the end-to-end e-commerce order fulfillment process.
• Coordinate with warehouse and shipping partners to ensure timely and accurate order dispatch.
• Monitor inventory levels across all online platforms and manage stock replenishment.
• Handle customer service inquiries related to orders, shipping, and returns, providing timely resolutions.
• Process returns and exchanges, ensuring adherence to company policies.
• Collaborate with the marketing team on promotional campaigns and product launches from an operational standpoint.

Outils

Inventory management software

E-commerce platforms

Description du poste

About the Role

Our client is seeking a highly organized and detail-oriented Remote E-commerce Operations Coordinator to manage the backend processes of their online business. This is a fully remote position, allowing you to work from home anywhere in South Africa. You will play a vital role in ensuring the smooth execution of e-commerce operations, from order processing and inventory management to customer support coordination and logistics. This role requires a proactive individual who can efficiently manage multiple tasks and contribute to the overall success of our online retail presence.

Key Responsibilities

• Oversee and manage the end-to-end e-commerce order fulfillment process.
• Coordinate with warehouse and shipping partners to ensure timely and accurate order dispatch.
• Monitor inventory levels across all online platforms and manage stock replenishment.
• Handle customer service inquiries related to orders, shipping, and returns, providing timely resolutions.
• Process returns and exchanges, ensuring adherence to company policies.
• Collaborate with the marketing team on promotional campaigns and product launches from an operational standpoint.

Requirements

• Proven experience in e-commerce operations, order fulfillment, or logistics coordination.
• Strong understanding of inventory management principles and systems.
• Proficiency in e-commerce platforms and related software.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong problem-solving abilities and a proactive approach to challenges.
• Effective communication skills, suitable for a remote working environment.

Benefits

• Competitive annual salary.
• Fully remote working environment, offering flexibility and work-life balance.
• Opportunities to contribute to the growth of an online retail business.
• Professional development in e-commerce operations and supply chain management.
• A supportive and collaborative remote team culture.