E-commerce Operations Manager (Remote)

Placements24; United States; À distance; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Fully remote work arrangement

Competitive salary

Health, dental & vision insurance

Paid time off and holidays

Leadership training & professional发展

Résumé du poste

Placements24's client, a rapidly scaling e-commerce enterprise, seeks an E-commerce Operations Manager to lead daily operations, inventory, fulfillment, and logistics in a fully remote role.

You will optimize workflows, implement best practices, and leverage technology to enhance customer experience and profitability, while collaborating with a remote team to maintain high service standards across all touchpoints of the ecommerce journey.

Qualifications

• Bachelor's degree in business or related field.
• Minimum 5 years in ecommerce operations or supply chain.
• Strong analytical and data-driven decision making.
• Experience leading remote teams and cross-functional collaboration.

Responsabilités

• Oversee day-to-day ecommerce operations: order processing, inventory, fulfillment, and shipping.
• Develop strategies to improve efficiency, cut costs, and speed delivery.
• Manage relationships with 3PLs, carriers and other vendors.
• Maintain accurate inventory across channels and points of distribution.
• Monitor key metrics and implement corrective actions.
• Create and refine SOPs for ecommerce operations.
• Collaborate with customer service to resolve order issues.
• Identify tech solutions to automate processes and reduce toil.
• Manage returns/exchanges to minimize loss and boost satisfaction.
• Ensure compliance with regulations and company policies.

Formation

Bachelor's degree in Business Administration / Supply Chain / Operations Management

Outils

OMS

ERP systems

3PL management tools

Description du poste

About the Role

Our client, a rapidly scaling e-commerce enterprise, is seeking a highly organized and strategic E-commerce Operations Manager to spearhead their operations. This is a crucial, fully remote role focused on ensuring the seamless execution of all online sales processes, from inventory management and order fulfillment to logistics and customer service. The ideal candidate possesses a strong understanding of supply chain dynamics, operational efficiency, and the nuances of online retail. You will play a key role in optimizing workflows, implementing best practices, and leveraging technology to enhance the customer experience and drive profitability. Working remotely, you will collaborate with a dedicated team to maintain high standards of service and operational excellence across all touchpoints of the e-commerce journey. This position offers a significant opportunity for leadership and growth within a dynamic, digitally native company.

Key Responsibilities

• Oversee and manage all day-to-day e-commerce operations, including order processing, inventory management, fulfillment, and shipping.
• Develop and implement strategies to optimize operational efficiency, reduce costs, and improve delivery times.
• Manage relationships with third-party logistics (3PL) providers, shipping carriers, and other operational vendors.
• Ensure accurate inventory levels are maintained across all sales channels and distribution points.
• Monitor and analyze key operational metrics (e.g., order accuracy, on-time delivery, fulfillment cost) and implement corrective actions as needed.
• Develop and refine standard operating procedures (SOPs) for all e-commerce operations.
• Collaborate with customer service teams to ensure timely and effective resolution of order-related issues.
• Identify and implement technology solutions to automate and improve operational processes.
• Manage returns and exchanges efficiently, minimizing loss and maximizing customer satisfaction.
• Ensure compliance with all relevant regulations and company policies.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations or supply chain management.
• Proven experience in managing fulfillment, logistics, and inventory for an online retail business.
• Strong understanding of e-commerce platforms and order management systems (OMS).
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Proficiency in using operational software and tools, including inventory management systems.
• Demonstrated ability to lead and manage teams in a remote work environment.
• Exceptional organizational and project management skills.
• Strong negotiation and vendor management skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced, evolving e-commerce landscape.

Benefits

• Fully remote work arrangement, providing significant flexibility.
• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and leadership training.
• Be part of a rapidly growing and innovative e-commerce company.
• Contribute directly to the efficiency and success of the business.
• Access to modern operational tools and technologies.
• Supportive and collaborative remote team culture.
• Potential for career advancement into senior leadership roles.