Senior Supply Chain Manager - E-commerce Operations

Placements24; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Stock options

Comprehensive health and wellness

Generous paid time off

Job summary

Placements24 is seeking a Senior Supply Chain Manager to lead our client's e-commerce operations in a fully remote role within the United States. You will design and implement end-to-end supply chain strategies across inventory, warehousing, and last-mile delivery to optimize speed, cost, and customer satisfaction.

The ideal candidate will bring 8+ years in e-commerce SCM, expertise with WMS/TMS, data analytics, and a track record of negotiating with 3PLs while leading remote teams.

Qualifications

• Master's degree in SCM, Logistics, Operations Management, or related field.
• 8+ years of experience in supply chain management focused on e-commerce.
• Proven track record in optimizing online order fulfillment and last-mile delivery.
• Strong knowledge of e-commerce platforms, WMS, TMS, and analytics tools.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Proven ability to manage complex logistics networks and negotiate with 3PLs and carriers.
• Strong leadership and remote-team management abilities.
• Exceptional communication and stakeholder management.

Responsibilities

• Develop and execute SCM strategies for e-commerce operations.
• Oversee inventory management, forecasting, and warehouse ops.
• Manage relationships with 3PLs, carriers, and partners.
• Optimize last-mile delivery to reduce costs.
• Lead returns management and reverse logistics.
• Monitor KPIs like order accuracy and on-time delivery.
• Use data analytics to forecast demand and drive decisions.
• Collaborate with ecommerce, marketing, and customer service.
• Manage the supply chain budget and identify cost-saving opportunities.
• Stay updated on emerging tech and best practices.

Skills

E-commerce logistics

Data analytics

Strategic thinking

Leadership

Remote team management

Education

Master's degree in SCM/Logistics/Operations

Tools

WMS

TMS

Analytics tools

ERP systems

Job description

About the Role

Our client, a leading online retailer known for its innovative approach to customer service, is seeking a highly experienced Senior Supply Chain Manager to lead their e-commerce operations. This is a fully remote position, designed for a strategic leader who can optimize the entire supply chain from inventory management and warehousing to last-mile delivery, ensuring a seamless and efficient customer experience. You will be responsible for developing and implementing cutting-edge strategies to manage high volumes of online orders, minimize delivery times, and control costs. The ideal candidate possesses a deep understanding of e-commerce logistics, data analytics, and a passion for continuous improvement in a fast-paced digital environment. This role requires significant autonomy and the ability to drive operational excellence remotely.

Key Responsibilities

• Develop and execute comprehensive supply chain strategies specifically for e-commerce operations, focusing on speed, cost-efficiency, and customer satisfaction.
• Oversee inventory management, demand forecasting, and warehouse operations to support online order fulfillment.
• Manage relationships with third-party logistics (3PL) providers, carriers, and other supply chain partners.
• Optimize last-mile delivery processes to enhance delivery speed and reduce costs.
• Implement and refine strategies for returns management and reverse logistics.
• Monitor key performance indicators (KPIs) such as order accuracy, on-time delivery rates, and inventory turnover, and drive continuous improvement.
• Utilize data analytics to identify trends, forecast demand, and make informed operational decisions.
• Collaborate closely with e-commerce, marketing, and customer service teams to ensure alignment and a superior customer experience.
• Manage supply chain budgets and identify opportunities for cost reduction and efficiency gains.
• Stay current with emerging technologies and best practices in e-commerce supply chain management.

Requirements

• A Master's degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• 8+ years of progressive experience in supply chain management, with a strong focus on e-commerce operations.
• Proven track record in optimizing online order fulfillment, inventory management, and last-mile delivery.
• In-depth knowledge of e-commerce platforms, WMS, TMS, and supply chain analytics tools.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Demonstrated ability to manage complex logistics networks and negotiate with 3PLs and carriers.
• Strong leadership and team management skills, with the ability to lead remote teams effectively.
• Exceptional communication, presentation, and stakeholder management abilities.
• Experience in a high-growth e-commerce environment is highly desirable.

Benefits

Our client offers a highly competitive salary, performance bonuses, stock options, comprehensive health and wellness benefits, generous paid time off, and extensive professional development support. This is a fully remote position, offering unparalleled flexibility and the opportunity to significantly impact the success of a leading online retailer. Work from anywhere and join a collaborative, forward-thinking team.