Remote District Solutions Lead (Post-Sales SaaS)

Onflo; United States, Northern America, Americas; Hybrid; USD 85,000 - 95,000; Full time

Job summary

K12 Insight is seeking a seasoned post-sales technical consultant to own district client solutions after implementation. You’ll run discovery, design configurations, validate outcomes, and train districts to operate the system.

You’ll scope expansion projects with Account Management, write statements of work, and hand off larger work to Implementations while delivering end-to-end for smaller jobs. Remote-first role with travel up to 20% across the US.

Qualifications

• 3+ years in a post-sales technical client-facing role in B2B SaaS: technical account management, implementation, professional services, or similar
• Hands-on platform configuration experience you personally performed: workflows, forms, integrations, or comparable
• Experience scoping client projects and writing statements of work or equivalent
• Experience designing and delivering client training, live and virtual
• Able to explain the same solution to a district IT director and a school front-office team, and be understood by both
• K-12 or public-sector experience is a plus, not a requirement; we'll teach you the industry if you bring the fundamentals

Responsibilities

• Own discovery, design, configuration, and delivery for district accounts post-implementation
• Manage platform customization: forms, workflows, integrations, and related configurations
• Provide advanced troubleshooting on escalated district issues
• Scope expansion projects with Account Management and write statements of work
• Deliver training and webinars, in live or virtual formats
• Coordinate with our India-based Client Care team to ensure clean handoffs across time zones

Skills

Post-sales client-facing

Platform configuration

Discovery & discovery

SOW writing

Training delivery

Stakeholder communication

Tools

Workflow configuration

Integrations

Job description

K12 Insight is seeking a seasoned post-sales technical consultant to own district client solutions after implementation. You’ll run discovery, design configurations, validate outcomes, and train districts to operate the system.

You’ll scope expansion projects with Account Management, write statements of work, and hand off larger work to Implementations while delivering end-to-end for smaller jobs. Remote-first role with travel up to 20% across the US.