EdTech Customer Success Manager (Remote, SMB Districts)

TrulyHired; United States; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Dental & Vision

Parental Leave

Remote work stipend

Annual team offsite

Job summary

SchooLinks is hiring a Customer Success Manager for SMB/Scale focused on K-12 districts across the United States. You will drive onboarding, adoption, and renewals while leveraging data to guide strategy and actions. Strong communication with district leadership and cross-functional teams is essential for success.

You will manage a remote portfolio, coordinate kickoff and training sessions, and work closely with the Product Team to relay feedback. Travel up to 10% is required as needed.

Qualifications

• 3+ years of professional experience in customer success or related field.
• 1+ year in implementation and customer success for a SaaS company (ideally EdTech/K-12).
• Ability to work remotely and manage a large book of business.
• Strong interpersonal and communication skills; proactive and autonomous.
• Experience with renewal processes and expansion opportunities.
• Comfort with data-driven decision making and CRM tools.

Responsibilities

• Collaborate in a team to meet onboarding, usage, and renewal targets for your districts portfolio.
• Onboard new districts by leading kickoff, data integration, and training sessions.
• Assess usage, engagement, and outcomes to determine health and actions.
• Build relationships with directors and executives at districts.
• Facilitate renewal process (quote, verbal approval, signature).
• Provide customer feedback to Product Team from engagements.
• Document problems and challenges faced by districts.
• Maintain account records in a CRM (Salesforce, Gainsight, etc.).

Skills

Customer success

SaaS experience

Project management

Remote work

Data analysis

Interpersonal skills

Multi-tasking

Communication

Renewal & expansion

Tools

Salesforce

Gainsight

Job description

SchooLinks is hiring a Customer Success Manager for SMB/Scale focused on K-12 districts across the United States. You will drive onboarding, adoption, and renewals while leveraging data to guide strategy and actions. Strong communication with district leadership and cross-functional teams is essential for success.

You will manage a remote portfolio, coordinate kickoff and training sessions, and work closely with the Product Team to relay feedback. Travel up to 10% is required as needed.