Remote Customer Success Manager, SMB & Scale | EdTech

SchooLinks; United States; Remoto; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% health care coverage for Employee

401K with company matching

Dental & Vision

Parental Leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Descrizione del lavoro

SchooLinks is hiring a Customer Success Manager to support a nationwide portfolio of school districts. You will drive engagement, usage, and renewal metrics, analyze data to guide actions, and nurture executive relationships.

Remote-friendly role requiring proactive communication and strong problem solving. Ideal candidates have 3+ years in customer success, 1+ year in SaaS implementation, and the ability to travel as needed.

Competenze

• 3+ years of professional experience in customer success or related role.
• 1+ years in implementation and customer success for a SaaS company (preferably K12/EdTech).
• Strong ability to multi-task and manage a large book of business.
• Experience or ability to work in a remote environment.

Mansioni

• Work with a collaborative team to meet engagement, usage, and renewal targets for a portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and actions for each district.
• Build and maintain director and executive level relationships at each district.
• Facilitate renewal process (quote, verbal approval, signature) for districts.
• Provide structured customer feedback to Product Team from engagements.
• Document problems and challenges faced by districts.

Conoscenze

Customer success

Project management

Remote work

Interpersonal skills

SaaS experience

Data-driven

Strumenti

Salesforce

Gainsight

Descrizione del lavoro

SchooLinks is hiring a Customer Success Manager to support a nationwide portfolio of school districts. You will drive engagement, usage, and renewal metrics, analyze data to guide actions, and nurture executive relationships.

Remote-friendly role requiring proactive communication and strong problem solving. Ideal candidates have 3+ years in customer success, 1+ year in SaaS implementation, and the ability to travel as needed.