Remote District Service Manager: Dealer Growth & CX

Mazda Motor Corporation; South Carolina; Remote; USD 87,000 - 126,000; Full time

Job summary

Mazda North American Operations (MNAO) is seeking District Service Managers to act as the direct interface with Mazda dealers and to help dealers in their territory improve the Mazda customer experience, grow revenue and profit for dealers and Mazda, and increase service retention and repurchase loyalty.

DSMs will develop relationships with dealer principals and managers, analyze profitability, and lead action plans to improve service drive, write-up processes, and workshop efficiency, while

Qualifications

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)
• Minimum of 4 plus years’ experience, with a proven track record of success:
• 2+ year experience in a sales related capacity; previous wholesale automotive experience preferred Retail experience a plus.
• 4+ years overall work experience
• 3+ years in a demonstrated Leadership role

Responsibilities

• Develop effective relationships with assigned Mazda dealers and Mazda colleagues to advance dealer service and parts operations.
• Assist in the execution of action plans to improve customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency).
• Perform profitability analysis and consultations with dealership management to drive increased revenue and profits while maintaining customer experience.
• Review reports, scores, trends, and customer comments to identify gaps and implement best practices.
• Make recommendations to drive increased service traffic and wholesale parts and accessory business.
• Assist in the development and execution of marketing messages across multiple platforms including digital/SEM/social.
• Support and implement national and regional service and parts marketing plans and initiatives.
• Achieve assigned parts sales objectives.
• Review available reports and results regularly to prepare recommendations when visiting dealers.
• Ensure compliance with MNAO policies and document dealer contacts weekly.

Skills

Driver's license

Project management

Business acumen

Communication

Relationship building

Computer skills

Education

Bachelor's degree (business/automotive/marketing)

Job description

Mazda North American Operations (MNAO) is seeking District Service Managers to act as the direct interface with Mazda dealers and to help dealers in their territory improve the Mazda customer experience, grow revenue and profit for dealers and Mazda, and increase service retention and repurchase loyalty.

DSMs will develop relationships with dealer principals and managers, analyze profitability, and lead action plans to improve service drive, write-up processes, and workshop efficiency, while