Remote District Service Manager - Auto Dealer Growth

Mazda Motor Corporation; Milton (MA); Teletrabalho; USD 87 000 - 126 000; Tempo integral

Resumo da oferta

Mazda Motor Corporation is seeking a District Service Manager to serve as the direct interface with Mazda dealers. The role focuses on helping dealers improve the Mazda customer experience, grow revenue and profit, and increase service retention and repurchase loyalty in line with Mazda BVM philosophies.

You will develop strong relationships with dealer personnel and Mazda colleagues, analyze performance, and guide action plans to elevate service quality, efficiency, and profitability across

Qualificações

• Bachelor’s degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)
• Minimum of 4+ years’ experience; 2+ years in a sales-related capacity; 4+ years overall work experience; 3+ years in a leadership role
• Valid Driver’s License for state of residence (required)
• Ability to plan, organize, and manage multiple projects simultaneously
• Strong business acumen in dealership operations
• Communicate effectively, both orally and in writing
• Establish and maintain effective relationships with dealers, staff and senior management
• Computer knowledge including spreadsheet and internet applications

Responsabilidades

• Develop effective relationships with assigned Mazda dealers and with Mazda colleagues to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability
• Work with dealership management to develop and assist in execution of action plans to improve customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, shop capacity improvement, etc.)
• Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and exceptional customer experience
• Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.

Conhecimentos

Valid driver’s license

Communication skills

Relationship building

Multi-project management

Computer literacy

Formação académica

Bachelor’s degree in business administration, automotive technology, marketing, or related discipline

Ferramentas

Excel

Internet applications

Descrição da oferta de emprego

Mazda Motor Corporation is seeking a District Service Manager to serve as the direct interface with Mazda dealers. The role focuses on helping dealers improve the Mazda customer experience, grow revenue and profit, and increase service retention and repurchase loyalty in line with Mazda BVM philosophies.

You will develop strong relationships with dealer personnel and Mazda colleagues, analyze performance, and guide action plans to elevate service quality, efficiency, and profitability across