District Service Manager | Dealer Growth & CX

Mazda Motor Corporation; Yuma (AZ); Remote; USD 87,000 - 126,000; Full time

Job summary

Mazda Motor Corporation is seeking a District Service Manager to serve as the direct interface with Mazda dealers across the assigned territory. The DSM role focuses on improving the Mazda customer experience, growing dealer revenue and profit, and increasing service retention and repurchase loyalty in line with Mazda BVM philosophies.

The DSM will partner with dealer principals and service teams, develop action plans, review performance data, and drive marketing and service initiatives to

Qualifications

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience).
• Demonstrated leadership experience and ability to manage multiple projects.
• Strong communication and relationship-building skills with dealers and internal teams.

Responsibilities

• Develop effective relationships with Mazda dealers and colleagues to improve service operations and customer satisfaction.
• Collaborate with dealership management to execute action plans that increase service retention and profitability.
• Perform profitability analysis and provide guidance to drive revenue growth while controlling costs.
• Review reports and trends to identify gaps and implement best practices with follow-up.

Skills

Relationship building

Communication

Project management

Business acumen

Microsoft Excel

Written and verbal communication

Education

Bachelor's degree in business or related field

Tools

Microsoft Excel

Internet research

Job description

Mazda Motor Corporation is seeking a District Service Manager to serve as the direct interface with Mazda dealers across the assigned territory. The DSM role focuses on improving the Mazda customer experience, growing dealer revenue and profit, and increasing service retention and repurchase loyalty in line with Mazda BVM philosophies.

The DSM will partner with dealer principals and service teams, develop action plans, review performance data, and drive marketing and service initiatives to