District Service Leader: Dealer Growth & Experience

Mazda Motor Corporation; Yorktown (VA); Remote; USD 87.000 - 126.000; Vollzeit

Zusammenfassung

Mazda Motor Corporation seeks a District Service Manager to serve as the direct interface with Mazda dealers in the United States. You will help dealers in your territory improve the Mazda customer experience, grow service revenue and profit, and boost retention and repurchase loyalty in line with Mazda BVM philosophies.

Key duties include building strong relationships with dealers and Mazda colleagues, developing action plans to enhance service operations and profitability, conducting

Qualifikationen

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)
• Minimum of 4+ years’ experience, with a proven track record of success: 2+ years in sales; 4+ years overall; 3+ years in leadership

Aufgaben

• Develop effective relationships with assigned Mazda dealers (dealer principal, general manager, service manager, parts manager) and with Mazda colleagues to advance dealer service and profitability.
• Develop and assist in the execution of action plans to improve customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency).
• Perform profitability analyses, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience
• Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.
• Travel: Daily, yes

Kenntnisse

Valid Driver's License

Multi-project planning

Business acumen

Effective communication

Relationship building

Computer skills

Ausbildung

Bachelor's degree in business/related discipline

Jobbeschreibung

Mazda Motor Corporation seeks a District Service Manager to serve as the direct interface with Mazda dealers in the United States. You will help dealers in your territory improve the Mazda customer experience, grow service revenue and profit, and boost retention and repurchase loyalty in line with Mazda BVM philosophies.

Key duties include building strong relationships with dealers and Mazda colleagues, developing action plans to enhance service operations and profitability, conducting