Remote District Service Manager - Dealer Growth

Mazda Motor Corporation; Central City (CO); Remote; USD 87,000 - 126,000; Full time

Job summary

Mazda North American Operations is seeking a District Service Manager to serve Mazda dealers in the assigned territory, focusing on improving the Mazda customer experience, growing revenue and profit, and boosting service retention and repurchase loyalty. You will work with dealer principals and service teams to implement Mazda BVM philosophies and ensure consistent service standards.

The role emphasizes field consulting across service and parts operations, driving action plans with dealership

Qualifications

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience).
• Minimum of 4+ years’ experience, with a proven track record of success.
• 2+ years experience in a sales related capacity; wholesale automotive experience preferred; retail experience a plus.
• 4+ years overall work experience
• 3+ years in a demonstrated Leadership role

Responsibilities

• Develop effective relationships with assigned Mazda dealers and with Mazda colleagues to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability.
• Develop and assist in the execution of action plans to improve the customer experience, service retention, and dealer profitability.
• Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience.
• Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.

Skills

Driver's license

Project management

Dealership operations knowledge

Communication

Relationship building

Spreadsheet skills

Education

Bachelor's degree in business administration / automotive / marketing

Tools

Spreadsheet

Internet applications

Job description

Mazda North American Operations is seeking a District Service Manager to serve Mazda dealers in the assigned territory, focusing on improving the Mazda customer experience, growing revenue and profit, and boosting service retention and repurchase loyalty. You will work with dealer principals and service teams to implement Mazda BVM philosophies and ensure consistent service standards.

The role emphasizes field consulting across service and parts operations, driving action plans with dealership