Remote Dispute Management Analyst — Optimize Fraud Ops

platacard; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation support to hubs in Serbia,

Flexible work from our office or rem]]

Job summary

platacard is seeking a Business Analyst to lead the Dispute Management direction within the Antifraud & Disputes team. You will optimize dispute resolution processes, reduce costs, and enhance customer experience through automation and data-driven insights.

As part of a cross-functional team, you will work at the intersection of product development, operations, analytics, and technology to scale dispute handling and improve decision-making across customer transactions and chargebacks.

Qualifications

• 3+ years of experience as a Business Analyst, Product Manager, or Product Owner with a strong focus on process development, optimization, and cross-functional project delivery.
• Proven experience independently managing complex end-to-end processes or initiatives involving multiple teams and stakeholders.
• Strong ability to gather, document, and manage business requirements and support their implementation.

Responsibilities

• Take end-to-end ownership of Dispute Management processes, identifying bottlenecks and opportunities for optimization and automation.
• Analyze and improve key metrics, including Operational Cost and Compensation Cost, and evaluate proposed initiatives.
• Improve dispute decision-making processes, including developing scoring and automated decisioning solutions.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process flows for development teams.
• Coordinate cross-functional initiatives involving Product, Engineering, CRM, Payment Processing, Analytics, and Operations, managing dependencies and timelines.
• Work with operations to investigate issues, improve workflows, and increase dispute resolution efficiency.

Skills

Business Analysis

Product management

Cross-functional collaboration

Stakeholder management

Process optimization

Requirements gathering

Job description

platacard is seeking a Business Analyst to lead the Dispute Management direction within the Antifraud & Disputes team. You will optimize dispute resolution processes, reduce costs, and enhance customer experience through automation and data-driven insights.

As part of a cross-functional team, you will work at the intersection of product development, operations, analytics, and technology to scale dispute handling and improve decision-making across customer transactions and chargebacks.