Fraud & Disputes Expert — Hybrid/Remote

Lendable Ltd; United States; Hybride; USD 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement & savings

Employee referral programme

Office meals & snacks

Sustainable commuting

Résumé du poste

Lendable Ltd is seeking a Fraud & Disputes Specialist to protect our card products in the US market. You will own end-to-end investigations of complex fraud, disputes, and chargebacks, ensuring accurate decisions and compliance with Mastercard guidelines.

Join a fast-paced, collaborative Fraud & Financial Crime team that values empathy, data-driven process improvements, and automation. Hybrid work is available, with in-office days to connect with the team.

Qualifications

• Essential: Prior experience with credit or debit card fraud, disputes, or chargebacks.
• Advantageous: Knowledge of Mastercard rules and UK/US regulatory expectations.

Responsabilités

• End-to-End Case Ownership: Investigate and resolve complex third-party card frauds, disputes, and chargebacks with accuracy.
• Communicate with customers empathetically to resolve issues and protect account security.
• Identify trends and propose improvements to processes, controls, and automation.
• Stay updated on fraud typologies and regulatory changes.

Connaissances

Card fraud & disputes

Regulatory knowledge

Description du poste

Lendable Ltd is seeking a Fraud & Disputes Specialist to protect our card products in the US market. You will own end-to-end investigations of complex fraud, disputes, and chargebacks, ensuring accurate decisions and compliance with Mastercard guidelines.

Join a fast-paced, collaborative Fraud & Financial Crime team that values empathy, data-driven process improvements, and automation. Hybrid work is available, with in-office days to connect with the team.