Remote Dispatcher & Customer Service Pro - Home Services

Pavago; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Pavago is seeking a Customer Service Representative / Dispatcher for a fully remote role in the United States. You will manage inbound inquiries, schedule service appointments, and coordinate field technicians using ServiceTitan, ensuring timely updates and an exceptional customer experience.

The ideal candidate has experience in HVAC, plumbing, electrical, or other home services, is highly organized, and communicates clearly in English. This is a fast-paced, remote role with U.S. business hours.

Qualifications

• Experience in customer service and dispatch roles.
• Experience supporting HVAC, Plumbing, Electrical, Home Services, or Trade Services.
• Experience handling high-volume inbound calls.
• Strong scheduling and dispatch operations knowledge.

Responsibilities

• Answer inbound calls, emails, and inquiries professionally.
• Schedule service appointments and update customers on progress.
• Dispatch field technicians and optimize schedules.
• Maintain accurate customer records and service logs.

Skills

Customer Service

Dispatch

Communication

Organization

Multitasking

English proficiency

Tools

ServiceTitan

Microsoft Excel

Google Sheets

CRM platforms

Service Management Platforms

Job description

Pavago is seeking a Customer Service Representative / Dispatcher for a fully remote role in the United States. You will manage inbound inquiries, schedule service appointments, and coordinate field technicians using ServiceTitan, ensuring timely updates and an exceptional customer experience.

The ideal candidate has experience in HVAC, plumbing, electrical, or other home services, is highly organized, and communicates clearly in English. This is a fast-paced, remote role with U.S. business hours.