Remote CSM - Inbound HVAC & Plumbing

Pavago; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Pavago is hiring a Customer Success Manager with HVAC and/or plumbing experience to turn inbound calls into booked service appointments. This remote, full-time role focuses on delivering an exceptional customer experience during US business hours.

You will handle high-volume calls, coordinate scheduling with dispatch, and explore memberships and add-on services to drive retention and revenue. Strong CRM and communication skills are essential for success.

Qualifications

• HVAC and/or plumbing customer service experience
• Proven ability to convert inbound calls to booked appointments
• Strong English communication, both written and verbal

Responsibilities

• Handle high-volume inbound HVAC and plumbing calls to book appointments.
• Coordinate scheduling with dispatch and field teams.
• Upsell maintenance memberships and relevant services.
• Deliver empathetic, solutions‑oriented customer support.
• Maintain accurate CRM records and documentation.
• Follow call scripts and write clear notes for operations.

Skills

HVAC experience

Plumbing experience

CRM experience

Call handling

Scheduling skills

Tools

CRM systems

Dispatch software

Job description

Pavago is hiring a Customer Success Manager with HVAC and/or plumbing experience to turn inbound calls into booked service appointments. This remote, full-time role focuses on delivering an exceptional customer experience during US business hours.

You will handle high-volume calls, coordinate scheduling with dispatch, and explore memberships and add-on services to drive retention and revenue. Strong CRM and communication skills are essential for success.