Real-Time Home Services Dispatcher

Reliable Heating & Air; Kennesaw (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Reliable Heating & Air in Kennesaw, GA is seeking a service dispatcher responsible for planning routes, dispatching field technicians, and coordinating closely with CSRs, the Dispatch Manager, and contractors to meet customer expectations.

You will manage scheduling, quotes, route optimization, invoicing, and payments while supporting growth plans and real-time updates across Service Titan. Benefits include flexible scheduling and opportunity for advancement.

Qualifications

• Minimum of 2 years of dispatching, scheduling, or service coordination experience in a service-related industry (HVAC, plumbing, electrical, home services, or similar preferred).
• Strong communication skills with the ability to interact professionally with customers, technicians, managers, vendors, and partners.
• Proficiency with dispatching or field service management software; Service Titan experience strongly preferred.

Responsibilities

• Plans routes to minimize drive times and ensure best resources are assigned to calls.
• Dispatches work and modifies schedules throughout the day.
• Liaison for field techs with CSRs, admins, and managers on operations of the field team.
• Promote maintenance agreements, generator rentals, and RENTAL offerings.
• Create/Edit Invoices and review invoices for customers/technicians.
• Coordinate transfer of equipment and supplies to field teams.

Skills

Communication

Organization

Customer service

Problem solving

Multi-tasking

Flexibility

Tools

Service Titan

Microsoft Office

Job description

Reliable Heating & Air in Kennesaw, GA is seeking a service dispatcher responsible for planning routes, dispatching field technicians, and coordinating closely with CSRs, the Dispatch Manager, and contractors to meet customer expectations.

You will manage scheduling, quotes, route optimization, invoicing, and payments while supporting growth plans and real-time updates across Service Titan. Benefits include flexible scheduling and opportunity for advancement.