Dispatcher / Customer Service Representative

Air Necessity, Inc.; Cape Coral (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Air Necessity, Inc. is looking for a proactive dispatcher/customer service specialist to manage inbound calls, schedule same-day appointments, and coordinate field operations for HVAC services in the Cape Coral area.

You will dispatch technicians, keep customers updated on arrival times, process invoices and renewals, and follow up on estimates. Strong communication and organizational skills are essential for success.

Qualifications

• 2+ years customer service, dispatch or office experience (home services preferred).
• Calm, friendly phone presence; you can de-escalate a hot, frustrated customer.
• Comfortable with scheduling software, Google Workspace and texting platforms.
• Organized and detail-oriented; nothing gets lost.

Responsibilities

• Answer inbound calls, texts and web leads; book and confirm service appointments.
• Dispatch technicians by location, skill and urgency; keep customers updated on arrival times.
• Process invoices, payments and maintenance-plan renewals in our field service software.
• Follow up on estimates and request Google reviews after completed jobs.
• Coordinate parts orders and permit paperwork with the install team.

Skills

Customer service

Dispatch experience

Office experience

Tools

Scheduling software

Google Workspace

Texting platforms

Job description

You're the voice customers hear when their AC is out and the person who keeps our technicians moving. Answer calls, book same-day appointments, dispatch efficiently and follow up so nothing falls through the cracks.

What you'll do

• Answer inbound calls, texts and web leads; book and confirm service appointments
• Dispatch technicians by location, skill and urgency; keep customers updated on arrival times
• Process invoices, payments and maintenance-plan renewals in our field service software
• Follow up on estimates and request Google reviews after completed jobs
• Coordinate parts orders and permit paperwork with the install team

What you need

• 2+ years customer service, dispatch or office experience (home services preferred)
• Calm, friendly phone presence; you can de-escalate a hot, frustrated customer
• Comfortable with scheduling software, Google Workspace and texting platforms
• Organized and detail-oriented; nothing gets lost

Nice to have

• Experience with ServiceTitan, Housecall Pro or similar
• Bilingual English/Spanish