Remote Dispatch & Customer Care Specialist (HVAC & Trades)

Pavago; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

A U.S.-based home services company is seeking a Customer Service & Dispatch Coordinator to manage high-volume customer communications and ensure efficient service job scheduling. The role requires strong multitasking and communication skills, along with experience in dispatching and CRM tools. The ideal candidate will thrive in a fast-paced environment and possess a customer-centric mindset. This full-time, remote position operates during U.S. business hours (EST).

Qualifications

• 2+ years of experience in customer service and dispatching.
• Hands-on experience with dispatching and scheduling service technicians.
• Proficiency with CRM tools and field service management.

Responsibilities

• Handle inbound customer interactions via phone, email, and chat.
• Schedule and dispatch HVAC, plumbing, and electrical service jobs.
• Maintain records in the CRM system.

Skills

Customer-centric mindset

Organizational skills

Communication skills

Multitasking

Attention to detail

Tools

ServiceTitan

Job description

A U.S.-based home services company is seeking a Customer Service & Dispatch Coordinator to manage high-volume customer communications and ensure efficient service job scheduling. The role requires strong multitasking and communication skills, along with experience in dispatching and CRM tools. The ideal candidate will thrive in a fast-paced environment and possess a customer-centric mindset. This full-time, remote position operates during U.S. business hours (EST).