Remote Dispatch Team Manager

Cox Enterprises; Sioux Falls (SD); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Flexible vacation

Paid holidays

Wellness program

Bereavement leave

Parental leave

Job summary

Cox Enterprises' Cox Fleet division is seeking a seasoned Operations Manager to lead a US-based team remotely. You will coach staff on dispatch timeliness, operational excellence, and performance metrics while ensuring adherence to policies.

The role requires a Bachelor's degree with 6+ years in a related field (or equivalent combinations) and at least 1 year in a leadership role. You will collaborate with HR on recruiting, conduct reviews, and drive process improvements.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience (or equivalent combos).
• At least 1 year of experience in a management/leadership role.
• Experience in the automotive industry or fleet management preferred.
• Experience supporting process and operational excellence.
• Excellent relationship building, networking, communication (written and verbal) and interpersonal skills.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Strong problem solving and negotiation skills.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in areas of operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in areas of personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with Human Resources Staff Members in the recruiting process including conducting interviews and making recommendations for new hires and promotions.
• Collaborate with Human Resources and other management staff members in areas of wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact when necessary with a customer or vendor in making decisions to ensure the proper handling of an event.
• Other duties and projects as assigned.

Skills

Leadership

Relationship building

Communication

Problem solving

Negotiation

Adaptability

Teamwork

Fleet management

Management

Education

Bachelor's degree in related field

Job description

Cox Enterprises' Cox Fleet division is seeking a seasoned Operations Manager to lead a US-based team remotely. You will coach staff on dispatch timeliness, operational excellence, and performance metrics while ensuring adherence to policies.

The role requires a Bachelor's degree with 6+ years in a related field (or equivalent combinations) and at least 1 year in a leadership role. You will collaborate with HR on recruiting, conduct reviews, and drive process improvements.