Remote Dispatch Operations Manager

Cox Enterprises; Fargo (ND); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Seven paid holidays

Vacation with pay (flexible)

Up to 160 hours of wellness time off

Bereavement leave

Job summary

Cox Fleet in the United States is seeking an experienced Manager to lead a remote team delivering operational excellence in fleet services. You will supervise dispatch, performance metrics, and staff development while partnering with HR on recruiting and promotions.

This leadership role focuses on building strong stakeholder relationships, driving process improvements, and ensuring policy compliance. Compensation includes base salary 81,400–122,000 USD with potential incentive programs;

Qualifications

• Bachelor's degree in a related discipline.
• At least 1 year of leadership/management experience.
• Experience in the automotive industry or fleet management preferred.
• Strong relationship building, communication, and interpersonal skills.
• Ability to work in a high performance, fast-paced environment.
• Strong problem solving and negotiation skills.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team in operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Collaborate with HR on recruiting, interviews, and promotions.
• Interact with customers or vendors to ensure proper handling of events.
• Other duties and projects as assigned.

Skills

Leadership experience

Fleet industry knowledge

Process optimization

Relationship building

Communication skills

Negotiation skills

Adaptability

Problem solving

Education

Bachelor's degree in related discipline

Job description

Cox Fleet in the United States is seeking an experienced Manager to lead a remote team delivering operational excellence in fleet services. You will supervise dispatch, performance metrics, and staff development while partnering with HR on recruiting and promotions.

This leadership role focuses on building strong stakeholder relationships, driving process improvements, and ensuring policy compliance. Compensation includes base salary 81,400–122,000 USD with potential incentive programs;