Remote Dispatch Operations Manager

Cox Enterprises; Phoenix (AZ); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Paid wellness time (up to 160 hours)

Bereavement leave

Leave for voting, jury duty, or paren­

Military leave

Job summary

Cox Enterprises is seeking an experienced leader to manage a high-performance team within the United States. You will coach staff on operational excellence, dispatch timeliness, and effective communication while collaborating with HR on hiring and promotions.

Responsibilities include annual reviews, process optimization, and ensuring adherence to company policies. The role is remote/hybrid with a competitive base salary and benefits package.

Qualifications

• Bachelor’s degree in a related discipline is required.
• 6+ years of experience in a related field.
• At least 1 year in a management/leadership role.

Responsibilities

• Manage all assigned team members and monitor performance.
• Coach for operational excellence, dispatch timeliness, and staff utilization.
• Oversee alerts and event monitoring, ensure processes are optimized.
• Support recruitment and HR processes, including interviews and promotions.

Skills

Team leadership

People management

Communication

Problem solving

Education

Bachelor's degree in related discipline

Job description

Cox Enterprises is seeking an experienced leader to manage a high-performance team within the United States. You will coach staff on operational excellence, dispatch timeliness, and effective communication while collaborating with HR on hiring and promotions.

Responsibilities include annual reviews, process optimization, and ensuring adherence to company policies. The role is remote/hybrid with a competitive base salary and benefits package.