Remote Fleet Dispatch & Operations Manager

Cox Enterprises; Englewood (CO); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Vacation with pay

7 paid holidays

Wellness allowance

Job summary

Cox Enterprises, via Cox Fleet, is seeking an experienced team leader to manage a high-performance dispatch and operations group in the United States. You will coach staff, monitor metrics, and partner with HR on talent development and staffing decisions.

The role demands a Bachelor's degree with 6+ years in a related field, plus minimum one year in a leadership position. Automotive or fleet operations experience is preferred; remote work is available with company-wide benefits.

Qualifications

• Bachelor's degree required and 6+ years in a related field; alternative combos allowed (master's 4 years, PhD 1 year, etc).
• At least 1 year of experience in a management/leadership role.
• Experience in the automotive industry or fleet management preferred.
• Experience supporting process and operational excellence.
• Excellent relationship building, networking, communication (written and verbal) and interpersonal skills.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts and monitoring software to optimize system processes.
• Assist team members in personal development, motivation and training.
• Perform annual reviews and QIP measurements and reviews.
• Collaborate with HR on recruiting, interviews and promotions.
• Provide information and enforce company policies and procedures.
• Interact with customers or vendors to ensure proper handling of events.

Skills

Leadership experience

Communication skills

Negotiation skills

Problem solving

Education

Bachelor's degree in related discipline

Job description

Cox Enterprises, via Cox Fleet, is seeking an experienced team leader to manage a high-performance dispatch and operations group in the United States. You will coach staff, monitor metrics, and partner with HR on talent development and staffing decisions.

The role demands a Bachelor's degree with 6+ years in a related field, plus minimum one year in a leadership position. Automotive or fleet operations experience is preferred; remote work is available with company-wide benefits.