Remote Dispatch Operations Manager

Cox Enterprises; Columbus (OH); Remote; USD 81,000 - 122,000; Full time

Job summary

Cox Fleet is seeking a senior operations supervisor to manage a remote/hybrid team across the United States. You will coach staff, drive operational excellence, monitor metrics, and support recruiting and employee development.

The role emphasizes strong communication, relationship building, and problem solving in a fast-paced environment, with base pay in the $81,400–$122,000 range and the possibility of additional incentive compensation.

Qualifications

• Bachelor's degree required; 6+ years in related field, management/leadership experience preferred
• Experience in automotive industry or fleet management preferred
• Experience supporting process and operational excellence
• Excellent relationship building, networking, communication and interpersonal skills
• Ability to work in a high performance, fast-paced team environment
• Ability to adapt to and work effectively within a changing environment
• Strong problem solving and negotiation skills

Responsibilities

• Manage all assigned team members
• Monitor and coach team members in operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization
• Manage alerts and event monitoring software to maximize processes
• Assist team members in personal development, motivation and training
• Perform annual reviews and QIP measurements and reviews
• Collaborate with HR on recruiting, interviewing and promotions
• Interact with customers or vendors to ensure proper handling of events
• Support wages, hour requirements and employee issues with management

Skills

Leadership

Team management

Communication

Interpersonal skills

Adaptability

Problem solving

Education

Bachelor's degree in related discipline

Master's degree in related field

Ph.D. in related field

Job description

Cox Fleet is seeking a senior operations supervisor to manage a remote/hybrid team across the United States. You will coach staff, drive operational excellence, monitor metrics, and support recruiting and employee development.

The role emphasizes strong communication, relationship building, and problem solving in a fast-paced environment, with base pay in the $81,400–$122,000 range and the possibility of additional incentive compensation.