Dispatch Operations Manager - Remote/Hybrid

Cox Enterprises; Oakbrook Terrace (IL); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Flexible vacation with pay

Seven paid holidays

Up to 160 hours wellness leave

Bereavement leave

Parental leave

Job summary

Cox Fleet is seeking a senior leader to manage a remote/hybrid team within Cox Enterprises’ mobility solutions. The role focuses on operational excellence, staffing, and performance metrics across a high-paced environment.

The candidate will drive recruiting efforts, coach staff, and partner with HR to align wages and employment terms. Base salary range is $81,400–$122,000 per year with potential incentive programs and comprehensive benefits.

Qualifications

• Bachelor's degree in a related discipline with 6+ years in a related role (or equivalent).
• Experience in management/leadership roles is required (at least 1 year).
• Experience in automotive or fleet management is a plus.

Responsibilities

• Manage all assigned team members and monitor performance.
• Coach team in operational excellence, dispatch timeliness, and staff utilization.
• Oversee recruiting, interviews, and promotions with HR.
• Ensure policy adherence and cross-functional collaboration.
• Conduct annual reviews and QIP measurements.
• Interact with customers and vendors to ensure proper event handling.

Skills

Leadership

Relationship building

Communication skills

Problem solving

Negotiation

Interpersonal skills

Adaptability

High performance team

Education

Bachelor's degree + 6 years

Master's degree + 4 years

Ph.D. + 1 year

10 years experience

Job description

Cox Fleet is seeking a senior leader to manage a remote/hybrid team within Cox Enterprises’ mobility solutions. The role focuses on operational excellence, staffing, and performance metrics across a high-paced environment.

The candidate will drive recruiting efforts, coach staff, and partner with HR to align wages and employment terms. Base salary range is $81,400–$122,000 per year with potential incentive programs and comprehensive benefits.