Remote Dispatch Operations Manager

Cox Enterprises; Anchorage (AK); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Paid vacation with pay

Seven paid holidays

Wellness time off (160 hours)

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Fleet is redefining fleet management with digital-first solutions and data-driven insights. This leadership role oversees a remote/Hybrid team nationwide within the United States, guiding dispatch, performance metrics, and staff development.

You’ll partner with HR to recruit, review, and promote, while shaping policy adherence and process optimization. The position offers base salary in the $81k–$122k range with potential incentives.

Qualifications

• Bachelor's degree in a related discipline with at least 6 years of related field exp.
• Experience in a management/leadership role (at least 1 year).
• Experience in automotive industry or fleet management preferred.
• Strong relationship-building and interpersonal skills.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in areas of operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in areas of personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with Human Resources Staff Members in the recruiting process including conducting interviews and making recommendations for new hires and promotions.
• Collaborate with Human Resources and other management staff members in areas of wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact when necessary with a customer or vendor in making decisions to ensure the proper handling of an event.
• Other duties and projects as assigned.

Skills

Leadership

Operations management

Fleet management knowledge

Communication

Staff development

Problem solving

Education

Bachelor's degree in a related discipline

Job description

Cox Fleet is redefining fleet management with digital-first solutions and data-driven insights. This leadership role oversees a remote/Hybrid team nationwide within the United States, guiding dispatch, performance metrics, and staff development.

You’ll partner with HR to recruit, review, and promote, while shaping policy adherence and process optimization. The position offers base salary in the $81k–$122k range with potential incentives.