Remote Dispatch Coordinator – Fleet Operations

Cox Enterprises; Wyoming; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus plan

Healthcare

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises in the United States is seeking a Dispatch Coordinator to manage logistics for fleet operations, ensuring vehicles are maintained and repaired promptly. You will assign open events, verify authorizations, and coordinate the nearest service providers while keeping customers informed of ETA and requirements.

Ideal candidates have dispatching expertise with multitasking ability. The role offers a 24/7/365 environment, flexible shifts, and remote/hybrid options based on location.

Qualifications

• 3 years of dispatching experience; or 5 years in related field.
• Strong knowledge of dispatching and multitasking.
• High school diploma or GED; related degree/certification preferred.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching experience

Multitasking

Problem solving

Customer service

Education

High school diploma or GED

Degree or certification in related discipline

Job description

Cox Enterprises in the United States is seeking a Dispatch Coordinator to manage logistics for fleet operations, ensuring vehicles are maintained and repaired promptly. You will assign open events, verify authorizations, and coordinate the nearest service providers while keeping customers informed of ETA and requirements.

Ideal candidates have dispatching expertise with multitasking ability. The role offers a 24/7/365 environment, flexible shifts, and remote/hybrid options based on location.