Remote Dispatch Coordinator - 24/7 Fleet Support

Cox Automotive

United States

Remote

USD 25,000 - 38,000

Full time

3 days ago

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Benefits offered by this job

Healthcare options

401(k) match

Paid time off

Job summary

Cox Automotive in the United States is seeking a Dispatch Coordinator II to help keep our fleet moving 24/7. You will assign events, verify authorization, and dispatch the nearest service providers to make repairs while keeping customers informed of ETA.

This role offers remote work options within the US, flexible schedules, and opportunities for professional development. The ideal candidate has strong dispatching skills and multitasking ability and is ready to operate in a fast-paced

Qualifications

Minimum: High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
A strong knowledge of dispatching and multitasking.
Preferred: Degree in related discipline or industry experience.

Responsibilities

Assess and assign all open events.
Verify proper authorization has been obtained to dispatch the event.
Assign the appropriate and nearest service provider to make requested repairs.
Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
Address problems and customer inquiries as they arise.