Fleet Dispatch Specialist — 24/7 Operations

Cox Enterprises, Inc.; Billings (MT); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Comprehensive healthcare

401(k) with company match

Professional development

Parental leave

Pet insurance

Job summary

Cox Automotive is seeking a Dispatch Coordinator for Cox Fleet to oversee the logistics of fleet operations, ensuring timely maintenance and repair by dispatching the nearest service provider. The role requires coordinating events, confirmations, and customer communication.

You will work in a 24/7/365 environment with flexible shifts, addressing delays and client inquiries while supporting an essential fleet services operation.

Qualifications

• High school diploma or GED and 3 years of experience in dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance.
• Strong knowledge of dispatching and multitasking.
• Alternative: 5 years of related field experience in dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization to dispatch the event.
• Assign the appropriate and nearest service provider for repairs.
• Advise the customer of the estimated time of arrival and follow instructions.
• Inform supervisor on duty of delays or issues with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Education

High school diploma or GED

Advanced degree or certification (related discipline)

Job description

Cox Automotive is seeking a Dispatch Coordinator for Cox Fleet to oversee the logistics of fleet operations, ensuring timely maintenance and repair by dispatching the nearest service provider. The role requires coordinating events, confirmations, and customer communication.

You will work in a 24/7/365 environment with flexible shifts, addressing delays and client inquiries while supporting an essential fleet services operation.