Fleet Dispatch Specialist — 24/7 Operations

Cox Enterprises, Inc.; Louisville (KY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Work-life balance

Comprehensive healthcare

401(k) with company match

Professional development

Job summary

Cox Automotive is seeking a Dispatch Coordinator to join our fleet operations in the United States. You will coordinate and manage logistics, assign the nearest service providers, and keep customers informed while working a 24/7/365 schedule.

The position offers hourly pay with potential incentives and a strong benefits package. Ideal candidates will have a high school diploma or GED, multiple years of dispatching experience, and a proven ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• A strong knowledge of dispatching and multitasking.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Customer service

Education

High school diploma or GED

Job description

Cox Automotive is seeking a Dispatch Coordinator to join our fleet operations in the United States. You will coordinate and manage logistics, assign the nearest service providers, and keep customers informed while working a 24/7/365 schedule.

The position offers hourly pay with potential incentives and a strong benefits package. Ideal candidates will have a high school diploma or GED, multiple years of dispatching experience, and a proven ability to multitask in a fast-paced environment.