Remote Disability Claims Specialist: Technical Expert

Prudential Financial; Alton (IL); Remote; USD 70,000 - 116,000; Full time

Benefits offered by this job

Annual bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Pension plan

Wellness programs

Work/Life resources

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial is seeking a Disability Claims Specialist to act as a Long-Term Disability expert, guiding claim professionals and supporting the Team Lead. You will analyze complex claims, provide policy interpretation, and coach staff to improve decision quality.

This fully virtual role may require occasional on-site work, with strong emphasis on coaching, training, and maintaining claim block health through data-driven insights and collaborative problem-solving.

Qualifications

• 4–5 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions and benefits.
• Strong communication, consultation, and facilitation skills.
• Ability to analyze complex or high-risk claims and recommend actions.
• Experience coaching claim professionals and building technical capability.
• Ability to interpret data and trends for quality and risk.
• Proficiency in MS Teams, Word, and Excel for reporting.

Responsibilities

• Serve as a technical expert to the Team Lead on complex claims.
• Provide guidance on policy interpretation and benefit eligibility.
• Coach professionals to improve decision quality and execution.
• Identify trends and risks from claim activity.
• Support training and knowledge sharing for the team.
• Maintain technical resources and guidelines.
• Assist with prioritizing actions to maintain block health.

Skills

Claim management

Technical guidance

Coaching

Data analysis

Communication

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking a Disability Claims Specialist to act as a Long-Term Disability expert, guiding claim professionals and supporting the Team Lead. You will analyze complex claims, provide policy interpretation, and coach staff to improve decision quality.

This fully virtual role may require occasional on-site work, with strong emphasis on coaching, training, and maintaining claim block health through data-driven insights and collaborative problem-solving.