Long-Term Disability Claims Specialist – Technical Expert

Prudential Financial; Alabama; Remote; USD 70,000 - 116,000; Full time

Benefits offered by this job

Wellness Programs

401(k) plan with company match

Pension plan

Education Benefit

Employee Stock Purchase Plan

Job summary

Prudential Financial is seeking an experienced Disability Claims Specialist for its Long-Term Disability team. This fully virtual role supports the Team Lead and claim professionals with technical guidance, coaching, and complex claim consultation to ensure high-quality outcomes.

You will analyze trends, interpret policy provisions, and develop resources while maintaining strong stakeholder collaboration. Remote work may include occasional on-site presence as needed.

Qualifications

• 4–5 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions and income sources.
• Strong communication, consultation, presentation and facilitation skills.
• Ability to analyze complex or high‑risk claim scenarios and recommend strategies.
• Experience coaching claim professionals and providing actionable feedback.
• Ability to use data to identify trends and improve claim quality.

Responsibilities

• Serve as a technical expert to Team Lead and claim professionals on complex claims.
• Provide guidance on policy interpretation, medical and vocational considerations.
• Coach professionals through complex scenarios to strengthen decision quality.
• Analyze claim activity to identify trends and risks; advise prioritization.
• Support development of technical training and resources for the team.

Skills

Long-Term Disability

Policy provisions

Communication

Coaching

Data analysis

Microsoft Teams

Microsoft Word

Microsoft Excel

Presentation skills

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Prudential Financial is seeking an experienced Disability Claims Specialist for its Long-Term Disability team. This fully virtual role supports the Team Lead and claim professionals with technical guidance, coaching, and complex claim consultation to ensure high-quality outcomes.

You will analyze trends, interpret policy provisions, and develop resources while maintaining strong stakeholder collaboration. Remote work may include occasional on-site presence as needed.