Remote Disability Claims Specialist & Technical Coach

Prudential Financial; Montana; Remote; USD 70,000 - 116,000; Full time

Benefits offered by this job

Market-competitive base salary

Annual bonus potential

Wellness programs

Pension plan

Employee Stock Purchase Plan

Job summary

Prudential Financial is seeking a Disability Claims Specialist to serve as a Long-Term Disability technical expert, guiding claim professionals and promoting high-quality outcomes while ownership remains with the claim professional. The role is fully virtual, with occasional on-site as needed.

You will analyze trends, provide guidance on policy provisions, and help maintain claim block health through coaching and technical resources, while collaborating with the Team Lead and sharing training

Qualifications

• 4–5 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations.
• Strong communication, consultation, presentation, and facilitation skills.
• Proven ability to independently analyze complex or high-risk claim scenarios, identify key issues, and recommend sound claim strategies and next steps.
• Demonstrated success coaching claim professionals, providing actionable feedback, and building technical capability and critical-thinking skills.
• Ability to interpret claim data, inventory indicators, and activity trends to identify emerging risks and recommend actions that improve claim quality, consistency, and block health.
• Ability to adapt technical support, coaching, and priorities to meet changing team, claim block, and business needs.
• Proficiency in Microsoft Teams, Word, and Excel, including using data and reporting tools to support trend analysis and claim block oversight.

Responsibilities

• Serve as a Long-Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Develop, update, and maintain technical resources, procedures, job aids, and best-practice guidance to promote consistency across the team.
• Support additional technical, coaching, analytical, and operational priorities as assigned based on evolving team and business needs.

Skills

Claim management

Technical guidance

Communication skills

Data analysis

Microsoft Office

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking a Disability Claims Specialist to serve as a Long-Term Disability technical expert, guiding claim professionals and promoting high-quality outcomes while ownership remains with the claim professional. The role is fully virtual, with occasional on-site as needed.

You will analyze trends, provide guidance on policy provisions, and help maintain claim block health through coaching and technical resources, while collaborating with the Team Lead and sharing training