Remote Disability Benefits Support Specialist

Apscareerportal; West Plains (MO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a Customer Service Representative to monitor case progress, verify information, and serve as a liaison between the firm and the SSA. Training is provided and no prior SSA experience is required.

You'll support case management, communicate clearly with clients and attorneys, and help ensure timely progression of disability benefits applications in a hybrid/remote work environment.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Professional demeanor and commitment to accuracy.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Attention to detail

Organization

Problem solving

Communication skills

Independent work

Microsoft Office

Job description

Parmele Disability Advocates is seeking a Customer Service Representative to monitor case progress, verify information, and serve as a liaison between the firm and the SSA. Training is provided and no prior SSA experience is required.

You'll support case management, communicate clearly with clients and attorneys, and help ensure timely progression of disability benefits applications in a hybrid/remote work environment.