Remote Disability Case Support Specialist

Apscareerportal; Joplin (MO); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a Customer Service Representative to monitor case progress, verify information, and liaise with the SSA. No experience? We'll train you in a supportive, detail-focused role.

This full-time, hybrid/remote position offers growth in legal support and claims administration, with comprehensive training and a collaborative team environment. Join a firm that values accuracy, organization, and client service.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Professional demeanor and commitment to accuracy.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Attention to detail

Time management

Problem solving

Verbal communication

Written communication

Independent + teamwork

MS Office proficiency

Tools

Microsoft Office

Job description

Parmele Disability Advocates is seeking a Customer Service Representative to monitor case progress, verify information, and liaise with the SSA. No experience? We'll train you in a supportive, detail-focused role.

This full-time, hybrid/remote position offers growth in legal support and claims administration, with comprehensive training and a collaborative team environment. Join a firm that values accuracy, organization, and client service.