Disability Benefits Support Specialist (Hybrid/Remote)

Apscareerportal; Lake Lotawana (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a Customer Service Representative to monitor claim progress, verify information, and liaise between clients and the SSA. You will support our team by ensuring accuracy and timely updates throughout the disability benefits process.

No prior experience is required; we provide paid training and ongoing support to help you succeed. This role offers a hybrid/remote work environment after training and potential career growth in legal support services.

Qualifications

• Strong attention to detail and organizational skills.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Attention to detail

Organizational skills

Multitasking

Problem-solving

Critical thinking

Verbal communication

Written communication

Independent yet collaborative

Professional demeanor

Learning new systems

Tools

Microsoft Office

Job description

Parmele Disability Advocates is seeking a Customer Service Representative to monitor claim progress, verify information, and liaise between clients and the SSA. You will support our team by ensuring accuracy and timely updates throughout the disability benefits process.

No prior experience is required; we provide paid training and ongoing support to help you succeed. This role offers a hybrid/remote work environment after training and potential career growth in legal support services.