Disability Claims Support Specialist (Hybrid/Remote)

Apscareerportal; Poplar Bluff (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates seeks a Customer Service Representative to support Social Security Disability case progression. You will monitor claims, verify information, and act as liaison between the firm and SSA.

Training provided; no prior experience required. This role offers hybrid/remote work after training, with comprehensive benefits and opportunities to grow within a dedicated legal support team.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Professional demeanor and commitment to accuracy.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Detail-Oriented

Organizational Skills

Multi-tasking

Problem Solving

Verbal Communication

Written Communication

Independent Worker

Tools

Microsoft Office

Job description

Parmele Disability Advocates seeks a Customer Service Representative to support Social Security Disability case progression. You will monitor claims, verify information, and act as liaison between the firm and SSA.

Training provided; no prior experience required. This role offers hybrid/remote work after training, with comprehensive benefits and opportunities to grow within a dedicated legal support team.