Disability Claims Support Specialist (Hybrid/Remote)

Apscareerportal; Liberty (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a Customer Service Representative to monitor disability claims, verify information, and act as a liaison with the Social Security Administration. Training will be provided to build knowledge in social security disability processes and legal support services.

Role involves organizing case records, meeting deadlines, and collaborating with attorneys and staff to move cases forward. Hybrid/remote work available after training completion.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the SSA.
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Detail-oriented

Multitasking

Communication

Problem-solving

Independent worker

Tools

Microsoft Office

Job description

Parmele Disability Advocates is seeking a Customer Service Representative to monitor disability claims, verify information, and act as a liaison with the Social Security Administration. Training will be provided to build knowledge in social security disability processes and legal support services.

Role involves organizing case records, meeting deadlines, and collaborating with attorneys and staff to move cases forward. Hybrid/remote work available after training completion.