Remote Director of Technical Account Management

Planet Green Holdings; Sacramento (CA); Hybrid; USD 170,000 - 260,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings is seeking a Director of Technical Account Management, Customer Success specializing in cybersecurity and DLP AI. You will lead global onboarding, drive zero-day defenses, and translate cyber risk into product strategy to prevent data leaks.

You’ll report to the CRO, shape the product with Engineering, and own multi-year, seven-figure DLP deployments while guiding a high-caliber team across remote and field operations.

Qualifications

• Proven leadership in technical account management and customer success for cybersecurity products.
• Experience translating real-world cyber risk into product improvements.
• Strong track record of reducing churn and expanding high-value deployments.

Responsibilities

• Master the DLP AI Engine and explain policies to CISOs.
• Orchestrate onboarding sequences that deploy DLP AI within 30 days.
• Run cyber health dashboards to predict and prevent churn.
• Feed roadmap with frontline intel from customers and incidents.
• Scale a high-performing customer success team and mentor staff.
• Triage incidents with Engineering to close gaps before they trend.
• Travel for workshops and executive meetings (about 30%).

Skills

Regex

ML classification

Behavioral analytics

Cybersecurity leadership

Tools

Gainsight

Notion

Loom

Linear

Postman

Job description

Planet Green Holdings is seeking a Director of Technical Account Management, Customer Success specializing in cybersecurity and DLP AI. You will lead global onboarding, drive zero-day defenses, and translate cyber risk into product strategy to prevent data leaks.

You’ll report to the CRO, shape the product with Engineering, and own multi-year, seven-figure DLP deployments while guiding a high-caliber team across remote and field operations.