Remote Director of Technical Account Management

Planet Green Holdings; New York (NY); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings is seeking a Director of Technical Account Management, Customer Success for a leading DLP AI cybersecurity platform. This role is remote within the United States, full-time, reporting to the CRO and shaping product with Engineering.

You will onboard global teams, translate cyber risk into product reality, and drive multi-year, seven-figure deployments. Expect 30% travel for on-site workshops and executive briefings.

Qualifications

• Lead Technical Account Management & Customer Success for a pioneering DLP AI platform.
• Onboard global teams, prevent data leaks, and prove ROI for CISOs.
• You’ll report to the CRO and help shape product with Engineering.

Responsibilities

• Master the DLP AI Engine, including regex, ML classification, and behavioral analytics.
• Orchestrate onboarding sequences and policy simulators to deploy DLP AI within 30 days.
• Run cyber health dashboards to predict and prevent churn.
• Feed the roadmap with frontline intel to ship zero-day DLP defenses.
• Scale a world-class cyber success team through hiring and training.
• Triage like an Incident Commander and neutralize gaps with Engineering.
• Travel ~30% for on-site workshops and executive briefings.

Job description

Planet Green Holdings is seeking a Director of Technical Account Management, Customer Success for a leading DLP AI cybersecurity platform. This role is remote within the United States, full-time, reporting to the CRO and shaping product with Engineering.

You will onboard global teams, translate cyber risk into product reality, and drive multi-year, seven-figure deployments. Expect 30% travel for on-site workshops and executive briefings.