Remote Director, DLP AI Customer Success

Planet Green Holdings; Kansas City (KS); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings seeks a Director of Technical Account Management, Customer Success, to lead TAM & CS for a pioneering DLP AI platform. You will onboard global teams, translate cyber risk into product reality, and prove ROI that helps CISOs sleep better at night.

You’ll translate user feedback into sprint zero inputs, drive zero-day defenses, and scale a cyber success empire while partnering with Engineering and Sales. Travel is required for field workshops and executive briefings.

Qualifications

• Senior leadership experience in technical account management or customer success for cybersecurity products.
• Proven ability to translate cybersecurity risk into product outcomes for executives.
• Experience onboarding global teams and preventing data-loss incidents.

Responsibilities

• Master the DLP AI Engine with policy tuning and analytics.
• Orchestrate rapid onboarding and live policy simulations within 30 days.
• Run customer health dashboards to predict and prevent churn.
• Fuel the roadmap with frontline feedback to ship zero-day defenses.
• Scale a high-performing cyber success team and coach others.
• Triage incidents with Eng to fix gaps before they trend.

Tools

Gainsight

Notion

Loom

Linear

Job description

Planet Green Holdings seeks a Director of Technical Account Management, Customer Success, to lead TAM & CS for a pioneering DLP AI platform. You will onboard global teams, translate cyber risk into product reality, and prove ROI that helps CISOs sleep better at night.

You’ll translate user feedback into sprint zero inputs, drive zero-day defenses, and scale a cyber success empire while partnering with Engineering and Sales. Travel is required for field workshops and executive briefings.