Remote Director, Global Partner Delivery & Scale

Cornerstone OnDemand; Billings (MT); On-site; USD 180,000 - 270,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to design and lead a global program that scales our Professional Services with a high-performing partner ecosystem.

You will establish the operating model, standards, governance, and performance systems to deliver consistent customer outcomes through partners, and work with Services, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional teams.

Qualifications

• 10+ years of experience in professional services or enterprise software delivery.
• At least five years leading service delivery programs or partner ecosystems.
• Experience governing systems integrators or outsourced delivery providers.
• Strong understanding of project governance and quality management.
• Ability to translate strategy into operating processes and metrics.

Responsibilities

• Design and implement Cornerstone’s global service delivery partner operating model, including program structure, roles, decision rights, engagement processes, and governance.
• Define partner segments and delivery models based on capability, geography, industry expertise, solution complexity, and customer needs.
• Establish criteria for partner selection, onboarding, certification, tiering, advancement, remediation, and offboarding.
• Develop a scalable lifecycle for managing partners from qualification to delivery readiness and ongoing performance.
• Clarify responsibilities of Services, Alliances, Sales, Customer Success, and partners in the customer lifecycle.
• Establish a capacity-planning model that matches forecasted demand with partner capability and availability.
• Define minimum standards for delivery, including methodology, technical proficiency, governance, documentation, security, and communications.
• Create delivery playbooks, quality gates, acceptance criteria, escalation protocols, and implementation controls.
• Partner with enablement to develop role-based training, certification, and readiness requirements.
• Ensure partners demonstrate delivery proficiency before independently leading engagements.
• Establish requirements for complex and migration-related programs with Cornerstone oversight.
• Create mechanisms to protect customer experience while allowing partner autonomy.

Skills

Partner delivery

Leadership

Governance

Cross-functional collaboration

Operating model design

Education

Bachelor’s degree or equivalent

Job description

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to design and lead a global program that scales our Professional Services with a high-performing partner ecosystem.

You will establish the operating model, standards, governance, and performance systems to deliver consistent customer outcomes through partners, and work with Services, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional teams.