Remote Director, Global Partner Delivery & Enablement

Cornerstone OnDemand; Seattle (WA); À distance; USD 180 000 - 260 000; Plein temps

Résumé du poste

Cornerstone OnDemand seeks a Director of Global Partner Delivery to build and lead a formal worldwide program enabling our Professional Services to scale through a partner ecosystem. You will own the operating model, governance, and performance framework to deliver consistent customer outcomes via partners.

This builder role requires end-to-end accountability, collaboration with Services, Alliances, Sales, and Product, and a focus on measurable outcomes like quality, capacity, and customer

Qualifications

• 10+ years in professional services, enterprise software, or related operations.
• At least five years leading service delivery programs or partner ecosystems.
• Experience governing systems integrators or outsourcing providers in an enterprise SaaS environment.
• Strong understanding of implementation methodologies, governance, and risk management.
• Ability to translate strategy into operating processes, metrics, and controls.

Responsabilités

• Build and lead a global partner delivery program with end-to-end accountability.
• Establish operating model, standards, governance, and performance mechanisms.
• Define partner selection, onboarding, certification, tiering, and remediation.
• Create capacity planning and delivery-science to match demand with capability.
• Lead cross-functional alignment with Sales, Customer Success, Product, and Finance.
• Develop partner scorecards, cadence of reviews, and remediation processes.

Connaissances

Leadership

Partner delivery

Enterprise SaaS

Stakeholder influence

Global program design

Operational governance

Cross-functional collaboration

Formation

Bachelor’s degree or equivalent

Advanced degree preferred

Outils

SaaS delivery frameworks

Program governance tools

Description du poste

Cornerstone OnDemand seeks a Director of Global Partner Delivery to build and lead a formal worldwide program enabling our Professional Services to scale through a partner ecosystem. You will own the operating model, governance, and performance framework to deliver consistent customer outcomes via partners.

This builder role requires end-to-end accountability, collaboration with Services, Alliances, Sales, and Product, and a focus on measurable outcomes like quality, capacity, and customer