Remote Director, Cross-Functional Operations & Programs

Lob; Alton (IL); Remote; USD 110,000 - 140,000; Full time

Job summary

Lob is building a team to transform direct mail with technology. The Business Operations Manager will own multiple cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market, driving them from ambiguous problems to documented, measured processes with named owners.

You’ll analyze data, coordinate teams that don’t report to you, and deliver executive communications to unblock initiatives. 4–7+ years in strategy or operations and a Bachelor’s degree are required.

Qualifications

• Bachelor's degree required.
• 4–7+ years in management consulting, corporate strategy, or business operations with direct ownership of operationally complex domains.
• Experience in B2B SaaS, marketplace, logistics or similarly intense environments is preferred.
• Familiarity with BI/data warehouse tooling and AI-assisted analysis; SQL helpful but not required.

Responsibilities

• Own three to five concurrent cross-functional programs with defined end states and owners.
• Coordinate across teams (finance, product, eng, legal, sales) to drive on-time delivery.
• Produce analysis using Lob's data stack and available AI tooling to inform decisions.
• Document programs upon completion and hand off to permanent owners with measurable metrics.
• Provide backup for FP&A and deal desk analytics; support quarterly business reviews and leadership offsites.
• Scope ambiguous work, sequence dependencies, and hold non-reporting owners to dates.
• Operate effectively in a fast-paced, changing priority environment.

Skills

Program management

Cross-functional leadership

BI / data analysis

Strategic thinking

Operational excellence

Education

Bachelor's degree

Tools

SQL

Data warehouse tooling

Job description

Lob is building a team to transform direct mail with technology. The Business Operations Manager will own multiple cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market, driving them from ambiguous problems to documented, measured processes with named owners.

You’ll analyze data, coordinate teams that don’t report to you, and deliver executive communications to unblock initiatives. 4–7+ years in strategy or operations and a Bachelor’s degree are required.