Remote Director, Commercial Lines Operations

Insurance Office of America; Idaho; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth opportunities

Respectful culture

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national P&C operations, drive workflow standardization, and support mergers and acquisitions integration. The role partners with divisional and regional leadership to improve client service, scale operations, and optimize agency performance.

The ideal candidate has 5–7+ years in commercial lines leadership at a large brokerage, active P&C license, CPCU/CIC preferred, and a proven ability to influence senior teams in a

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience with mergers, acquisitions, and operational integration initiatives.
• Applied EPIC experience strongly preferred.
• Excellent communication, stakeholder management, and change leadership skills.

Responsibilities

• Commercial Lines Strategy: develop and execute initiatives to strengthen operations and performance.
• Operational Excellence: identify challenges and implement scalable solutions.
• Workflow Standardization: establish standardized workflows and best practices.
• Process Optimization: lead improvements to increase productivity and quality.
• Root Cause Analysis: evaluate issues and implement corrective actions.
• Workforce Planning: analyze staffing and capacity to support growth.
• Managed Services Alignment: ensure efficient resource utilization.
• Technical Expertise: provide guidance on agency operations and systems.
• M&A Integration Support: assist integration planning and standardization.
• Stakeholder Collaboration: build partnerships with producers and leadership.
• Systems & Technology Optimization: optimize EPIC and reporting tools.
• Performance Analysis: use metrics to evaluate effectiveness.
• Change Leadership: drive adoption of new processes.
• Professional Development: continuous learning and leadership growth.

Skills

Leadership

Communication

Analytical thinking

Stakeholder management

Education

Property & Casualty license

CPCU or CIC designation

Tools

EPIC

Reporting tools

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national P&C operations, drive workflow standardization, and support mergers and acquisitions integration. The role partners with divisional and regional leadership to improve client service, scale operations, and optimize agency performance.

The ideal candidate has 5–7+ years in commercial lines leadership at a large brokerage, active P&C license, CPCU/CIC preferred, and a proven ability to influence senior teams in a