Remote Digital Orthodontic Implementation Specialist

Lobby Co; Boston (MA); On-site; USD 73,000 - 95,000; Full time

Job summary

Ormco is seeking a Digital Solutions Specialist to drive customer readiness, implement digital orthodontic workflows, and deliver hands-on training across a regional geography. You will translate complex product information into practical workflows and tailor delivery to varying customer needs, while maintaining program standards and documentation.

The role emphasizes activation, ongoing support, and collaboration with Sales, Clinical Education, and Customer Support.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Willingness and ability to travel frequently throughout an assigned geography.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.
• Deliver in-depth, field-based training and implementation support for Ormco's digital orthodontic portfolio.
• Guide customers through initial product setup, workflow preparation, and readiness for first use.
• Coordinate a clear handoff to Clinical Success or ongoing support.
• Document implementation plans, milestones, risks, and outcomes in CRM and reports.
• Travel to customer sites as required to support adoption and activation.

Skills

Facilitation

Training delivery

Client onboarding

Presentation

Travel coordination

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Ormco is seeking a Digital Solutions Specialist to drive customer readiness, implement digital orthodontic workflows, and deliver hands-on training across a regional geography. You will translate complex product information into practical workflows and tailor delivery to varying customer needs, while maintaining program standards and documentation.

The role emphasizes activation, ongoing support, and collaboration with Sales, Clinical Education, and Customer Support.