Digital Orthodontic Implementation Specialist

Lobby Co; Phoenix (AZ); On-site; USD 73,000 - 95,000; Full time

Job summary

Ormco, a leading provider of digital orthodontic solutions, seeks a Digital Solutions Specialist to drive adoption and effective use of our digital orthodontic portfolio in a field-based role. You will partner with Doctors, practice teams, and internal teams to move customers from commitment to activated and ongoing utilization.

You will assess readiness, craft implementation plans, deliver comprehensive training, and support early case submissions while mitigating adoption barriers.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.

Responsibilities

• Plan and manage customer implementations with defined milestones, responsibilities, and success measures.
• Deliver field-based training and onboarding for orthodontic products and workflows.
• Support initial case submissions and early product utilization post-activation.
• Coordinate handoffs to Clinical Success, Customer Support, or long-term owners.
• Track progress against milestones and address delays or barriers as they arise.

Skills

Facilitation skills

Presentation skills

Communication skills

Project management

Field-based work

Customer orientation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Job description

Ormco, a leading provider of digital orthodontic solutions, seeks a Digital Solutions Specialist to drive adoption and effective use of our digital orthodontic portfolio in a field-based role. You will partner with Doctors, practice teams, and internal teams to move customers from commitment to activated and ongoing utilization.

You will assess readiness, craft implementation plans, deliver comprehensive training, and support early case submissions while mitigating adoption barriers.