Remote Orthodontic Digital Solutions Specialist

Lobby Co; Atlanta (GA); On-site; USD 73,000 - 95,000; Full time

Job summary

Ormco is seeking a Digital Solutions Specialist to drive adoption of digital orthodontic products through field-based implementation and training across practices in Atlanta.

You will partner with doctors, clinical teams, and internal stakeholders to move customers from commitment to activated, confident utilization, delivering hands-on training and initial case support. This role requires travel, strong communication, and the ability to translate technical workflows into practical procedures.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.
• Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation.
• Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures.
• Establish clear expectations with doctors and practice teams regarding the implementation process and required participation.
• Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog.
• Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into clear, practical, and repeatable practice workflows.
• Adapt training delivery to the customer's experience level, operating environment, and implementation needs while maintaining consistent program standards.
• Provide virtual follow-up training and reinforcement when appropriate.
• Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.

Skills

Facilitation skills

Presentation skills

Adult learning

Customer focus

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Job description

Ormco is seeking a Digital Solutions Specialist to drive adoption of digital orthodontic products through field-based implementation and training across practices in Atlanta.

You will partner with doctors, clinical teams, and internal stakeholders to move customers from commitment to activated, confident utilization, delivering hands-on training and initial case support. This role requires travel, strong communication, and the ability to translate technical workflows into practical procedures.