Digital Orthodontics Implementation Specialist

Ormco; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Ormco is seeking a Digital Solutions Specialist to accelerate adoption of its digital orthodontic products and workflows in dental practices. This field-based role partners with doctors, teams, and internal teams to move customers from commitment to activated usage.

You will assess readiness, develop implementation plans, deliver product training, support initial cases, and help remove barriers to early adoption, ensuring practices confidently integrate Ormco solutions.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.

Responsibilities

• Deliver field-based training and onboarding for Ormco's digital orthodontic portfolio.
• Train orthodontists and clinical teams on relevant products, systems, and workflows.
• Translate complex product and technical information into clear, practical, and repeatable practice workflows.
• Adapt training delivery to the customer's experience level, operating environment, and implementation needs while maintaining program standards.
• Provide virtual follow-up training and reinforcement when appropriate.
• Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.

Skills

Facilitation

Adult learning

Presentation skills

Coaching

Project management

CRM systems

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Ormco is seeking a Digital Solutions Specialist to accelerate adoption of its digital orthodontic products and workflows in dental practices. This field-based role partners with doctors, teams, and internal teams to move customers from commitment to activated usage.

You will assess readiness, develop implementation plans, deliver product training, support initial cases, and help remove barriers to early adoption, ensuring practices confidently integrate Ormco solutions.